Print Page | Contact Us | Sign In | Join
Risk Management: Preparing for the Unexpected Future
Tell a Friend About This EventTell a Friend

When: Tuesday, November 11, 2014
8:00 AM - 1:00 PM
Where: Minneapolis Marriot Southwest
5801 Opus Parkway
Minnetonka, Minnesota  55343
United States

Online registration is closed.
« Go to Upcoming Event List  

Download Registration PDF

Bundle Your Events and Save! Find out how you can attend this and other CAI-MN events for one low price - click here.

Agenda | Speaker Information | Credentials | Sponsors


– $45 for members
– $55 for nonmembers


7:30 a.m. Registration
8:00 a.m.

Nigel Mendez, CAI-MN Education Committee Chair

8:15 a.m.


Reserve Studies:  The Why, How and "What Now?"
Michelle A. Stephans, P.E., PRA, RS, Northwest Region, Reserve Advisors | bio

We keep hearing that Associations need a reserve study, but why do we and what do we do with them once they are done? Michelle Stephans, from Reserve Advisors, will detail he benefits of adequately funding reserves, what constitutes a reserve study per CAI standards, how reserve specialists conduct reserve studies and, most importantly, how to best utilize your reserve study in your day-to-day Association management. We will discuss which expenditures are typically funded through reserves, what the Minnesota statute says about reserves, and how to develop an integrated maintenance plan to maximize the useful life of your property components and reduce costs for the Association.

  1. Learn to recognize the benefits of adequately funding reserves
  2. Learn to know the two main components of a reserve study and identify typical reserve expenditures
  3. Learn to understand statutory requirements regarding reserves and learn how to best utilize your reserve study as a guideline for the Association
9:45 a.m. Networking Break
10:00 a.m.


Insurance:  Markets, Claims, and Trend
Jackie Fink, RN, CIC, CIRMS, Marsh & McLennan Agency | bio

Community association insurance marketplace update, best practices for claims, ice dams – prevention through claim process, update on latest loss control recommendations from carriers, specifically railings and balconies.

  1. Current understanding of the MN multi-family insurance marketplace and contributing factors
  2. Understanding of how a claim proceeds and best practices related to that
  3. Understanding of tools in the ice dam tool kit and when to use them
  4. Understanding of the risks related to child falls from railings/balconies
12:00 p.m. Networking Break
12:00 p.m.

Lunch & Programming

Managers Role in Handling an Insurance Claim
Nigel H. Mendez, Esq., Carlson & Associates, Ltd. | bio

Provide details on what role the property manager can play when handling an insurance claim on behalf of an association. This analysis will include adjusting the loss, handling funds from the insurance company, obtaining bids and hiring contractors, and charging for services provided. We will also discuss the public adjuster statutes and how they may, or may not, apply to property managers.

  1. What is the legal role of the manager when assisting on an insurance claim
  2. How can a manager avoid getting into trouble with the state
  3. What are common pitfalls, and how can they be avoided
1:00 p.m. Adjourn

Speaker Bios

Michelle Stephans

Michelle A. Stephans, P.E., PRA, RS
Director of Client Services, Northwest Region, Reserve Advisors

Michelle Stephans is the Director of Minnesota Operations at Reserve Advisors. She has been with Reserve Advisors for 10 years and is a licensed professional engineer in Minnesota, Wisconsin and Illinois. In addition, Michelle has her Reserve Specialist designation through CAI and has conducted over 300 reserve studies. Reserve Advisors was founded in 1991, and Michelle opened the Minneapolis regional office in 2009. Reserve Advisors is the nation’s leading reserve study provider, serving over 500 associations in the Twin Cities metro area and over 7,000 associations nationwide. They have over 25 engineers from various engineering disciplines who conduct thorough onsite inspections and provide custom, comprehensive reports. Michelle lives in Blaine with her husband, Ryan, and their two young daughters. She also serves on the Board for her own Association.

Jackie Fink

Jackie Fink, RN, CIC, CIRMS
CAIS Practice Leader and Healthcare Risk Consultant, Marsh & McLennan Agency

Jackie Fink joined Marsh & McLennan Agency’s predecessor, RJF, in 2004, and works closely with boards of directors, attorneys and property managers to address clients’ risk and insurance needs. She researches policy intricacies to only bring high quality matches to her clients. Jackie has strong critical analysis skills and is highly creative, two traits that make her uniquely qualified to identify risk and find solutions. Leading the community association practice group, she maintains close ties with community, neighborhood and home associations. That diligence and commitment enables Jackie to expose risks before they actually become issues for her clients.

During 2010 and 2011, Jackie expanded her focus areas by developing a healthcare risk prevention and insurance practice that will allow her to serve those communities that serve the aging and medical-needs populations.

Jackie is active in Aging Services of MN, Care Providers, and Community Association Institute (CAI), where she was honored with the Recruiter of the Year Vision Award. She previously served as a board member of the Minnesota Chapter of the Community Associations Institute (CAI-MN) and was on the CAIMN’s Legislative Action Committee. She volunteers with MMA’s Charity Challenge events to benefit Children’s Hospitals and Clinics of Minnesota.

Nigel Mendez

Nigel H. Mendez, Esq.
MSBA Certified Real Property Law Specialist, Carlson & Associates, Ltd.

Nigel Mendez is an attorney with Carlson & Associates, Ltd., a law firm located in Vadnais Heights, MN. His practice areas include community association law, municipal law, insurance defense, subrogation and civil litigation. He is licensed to practice in all Minnesota State and Federal Courts, the Eighth Circuit Court of Appeals and the Mille Lacs Band of Chippewa Indians Tribal Court. Nigel has been certified as a Real Property Law Specialist by the Minnesota State Bar Association. Nigel has been representing community association clients for more than nine years and the firm presently represents more than six hundred associations throughout the Twin Cities metropolitan area and greater Minnesota. Nigel is the Chair of the CAI-MN Education Committee, a member of the CAI-MN communications committee and writes the “Ask the Attorney” article in the Minnesota Community Living magazine. Nigel has repeatedly been  named a Rising Star by Minnesota Super Lawyers. He frequently speaks to property managers and boards on issues facing community associations.

Professional Credentials & Real Estate Credits:

Professional Credentials:
All CAI-MN events qualify toward earning and maintaining your professional credentials (CMCA, AMS, PCAM, etc.). Visit the Professional Credentials webpage to learn more! Click Here

Real Estate Credits:
CAI-MN submits application for Real Estate Credits with the state of Minnesota for each educational program.


Asset Exteriors Community Advantage
CBS Hellmuth and Johnson

Admission to all CAI-MN events requires advance registration either by mail, online, or in person. Individuals will not be admitted to an event without payment. Failure to attend an event does not constitute a cancellation of event registration and you will be charged for registering.


Platinum Sponsors